I can't find what I'm looking for, is this item in stock?
If a product you are looking for does not seem to be available or is marked as out of stock, feel free to send us a request with this form and we'll get you the most up-to-date ETA we have.
I'm having trouble placing an order
If you're ever having trouble checking out online, please send us an email with the following information:
- What browser and operating system you are using? (Go to this website if you're not sure: https://www.whatismybrowser.com/)
- What was the URL of the page you were on when you encountered this error?
- If possible, please send a screenshot of the error
What is your return policy?
We want you to be 100% satisfied with any product you purchase from us! Please use the Contact Us page if you have a problem with any product. We will do our best to resolve your problem. If you are not satisfied with any product, return it within 30 days for a full refund, no questions asked. More information is available on the Shipping & Returns page.
Do you give educational discounts?
Yes we do! If you're an educator and looking to bring the magic of stop motion animation into your classroom, send us an inquiry and we'll be happy to extend our special pricing to you.
How do I apply a promo code?
You can apply your promo code from the checkout page. To get there, go to https://stopmotionexplosion.com/cart and click "Enter Shipping Address".
On the right, under the list of products you're purchasing, you'll see a field that says "Discount". Enter your promo code there and click "Apply" to add the discount to your order.
When will I receive my order?
In-stock items ordered will ship within 48 business hours of the order being placed regardless of the shipment method you choose.
Orders shipping via USPS Priority within the US (our free shipping option for domestic orders over $75) usually arrive within 1-3 business days of shipment.
USPS Priority Express shipments arrive within 1-2 business days.
If you have any questions, please contact us. We're available Monday - Friday, 9am to 6pm, and sometimes you can catch us on the weekends ;-).
How does Stopmotion Explosion ship orders?
In the US, we offer USPS Priority Mail & First Class Package shipping. Orders shipping outside the US ship USPS First Class International. Most orders ship within 48 business hours of order placement.
Our free shipping offer for US orders over $35 is via USPS Priority or First Class Package, depending on the item ordered.
Once your order has shipped, you can track its progress on the USPS website.
Will I have to pay any taxes or fees on my order?
Unfortunately the answer is, "Yes, possibly." Orders shipped within MA will have to pay a 6.25% sales tax.
If you are shipping to a country other than the U.S.A, you will likely need to pay customs, taxes, clearance duty or other extra fees at the time you accept the package. We don’t collect the fees when you place the order, and it’s your responsibility to pay these fees as the consumer.
My question isn't answered here!
Have questions? We love to give answers! Submit a message to us here to get in touch with our support team. Or visit the main help desk page. We're standing by to answer your questions.